FAMECS 스킵네비게이션

Member Services

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인쇄

Agree to terms and conditions

  • The entered information will be used solely for the purpose of providing customer service.
  • All user information will be deleted when the account is deleted.
  • You can delete the account after log-in, in the Edit user information section.

Terms of Service

Chapter 1 Generals

Article 1 Objectives

These terms and conditions of Famecs (“Company”) specify the conditions and procedure of using all services provided by the website in compliance with the Telecommunications Business Act and its enforcement decree.

Article 2 Definitions

“Users” are members and non-members who get the services provided by the website according to these terms and conditions when they are connected to the website.

“Members” are those who are registered as members by providing their personal information to the website. They are continually provided with the information from the website, and can use the services provided by the website.

“Non-members” are those who are not registered as the members but use the services provided by the website of the Company.

Article 3 Effect and changes

The Terms and Conditions take effective when they are posted on the initial service screen of the website of the Company for information of the users.

The Company may change the Terms and Conditions if there is any change in the situation or operation as long as the change does not violate the Act on the Regulation of Terms and Conditions and related laws. In this case, the changes shall be specified along with the date of application, cause of revision and contents of changes and they shall be posted on the initial service screen of the website from 7 days prior to the application date to the date immediately prior to the application data.

The terms and conditions which are changed according to 2 above take effective in a way specified in 1 above.

Article 4 Rules other than terms and conditions

Any matters not specified in the terms and conditions shall follow the related laws as long as they are described in them.

Chapter 2 Membership and use of services

Article 1. Making the service use agreement

The agreement on the use of the service on the Company’s website is made when a user applies for the use of the services, the Company accepts the application and the User expresses his agreement on these Terms and Conditions.

If the Company accepts the user’s application for the use of the services on the website, the Company shall inform the user of the member ID and others which the Company thinks are required.

The Company does not accept the application for use of the service in any of the followings.

  • a. When the application is made in the name of other person,
  • b. When the applicant does not use his own real name,
  • c. When the application form was falsely filled in.
  • d. When the application is made with the purpose of damaging the order or stability of the community
Article 2 Use and restricted use of services

The service on the company’s website is available in 24/7, 365/a year as long as there is no problem in the operational or technical matters in the Company.

The use time of the service specified above may be restricted with the prior notice to the members if the restriction is required due to the regular checking/replacement of the information and communication system.

In case of the suspension of the service specified in 2 above, the company may give the notice to each members via email address or for unknown many members, replace the individual notice with the posting it on the bulletin board for more than 1 week.

Chapter 3 Obligations

Article 1 Obligations of the Company

The Company shall make the service available to the member at the date when the applicable service starts unless otherwise specified.

The Company is liable to provide the service in a continual and stable way as specified in the Terms and Conditions.

The Company shall handle the opinion presented by the members according to the specified procedure and if a certain period is required to handle, it shall inform the members of the cause and delay and the schedule.

The Company shall keep the information on members confidential and shall use it for the purposes of operating the quality service and improving the service including the introduction of the Company. It shall not use it for purposes other than specified here nor assign it to any third group or entity.

Article 2 Obligations of member

The member is responsible for controlling his ID and password.

The member shall not allow any third person to use his ID and password.

If the member thinks that his ID or password is stolen or is used by a third party, it shall inform the Company of the fact.

The member shall comply with the matters specified in the Terms and Conditions and the related laws.

The user shall not act the followings.

  • Registration of false contents in case of application or changes
  • Change in the information posted on the Company’s website
  • Transmission or posting of the information other than described in the Company’s website
  • Infringement of intellectual property rights such as Company’s website or other third party’s copyright
  • Acts which would defame the prestige of the Company or a third party or inhibits its works
  • Acts which disclose or post the obscene or violent message, movie, sound or information which is in violation of public order

Chapter 4 Termination of service use or restriction of its use

Article 1 Termination of service use or restriction of its use

If a member wants to terminate the service use agreement, he shall apply for the termination of the service use agreement on the Famecs’ website. In this case, the member shall enter his name, ID and password and use the termination menu on the website before selecting the “terminate the membership”.

If a member wants to terminate the service use agreement, the member shall enter his name, ID and password. If he selects the “terminate the membership” on the menu of termination, the service use agreement is terminated.

If you cannot log in using the ID or password, it means you’re your membership is stopped or the service use agreement is terminated. Once ID is terminated, it cannot be used again.

If a member is put into one of the following cases, the Company may terminate the service use agreement or stop the service for a significant period without prior notice.

  • a. if the member is in violation of public order or good tradition
  • b. if the member gets involved in criminal acts
  • c. the member uses the service with the purpose of damaging the national interest or social benefits
  • d. the member steals the ID and password from others,
  • e. the member defames the other persons or gives disadvantages to them
  • f. the same user makes the dual registration with different ID,
  • g. the man obstructs the sound use of the service,
  • h. the man violates the related laws or the conditions of use specified by the Company.
Article 2 Procedure for lifting the restricted use of service

If the Company plans to restrict the use of service, it shall designate the cause, date and time and inform them to the member or agent using the mail or telephone. If the Company urgently needs to stop the service, it may restrict the service without conducting the notice described above.

If the member or his agent is notified of the news on the stop of the service as described above, he may file a claim on the stop of the service.

If the cause of stopping the service is confirmed to have been removed, the Company shall immediately life the stop of the service.

(Additional provision) The terms and conditions take effective on May 1, 2018.

Privacy Policy

1. General Principles

FAMECS complies with applicable laws and regulations, including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, and establishes and adheres to the following privacy policy to protect users' privacy and rights. This policy will be announced via a notice on the FAMECS homepage. (http://www.famecs.com), and any changes will be announced in advance.

2. Purposes of Personal Data Processing

FAMECS uses the personal data it collects for the following purposes

  • Providing services and managing members
  • Responding to customer inquiries and support requests
  • Marketing and event-related communications
  • To comply with laws and company policies
3. Personal Data We Process

The following personal information is collected for membership and service usage, and passwords are securely encrypted (hashed) and stored.

Service name Personal information we collect
Sign up [Required information] Username, password, email, mobile phone number (CI/DI), carrier information
[Optional information] Name, company name, department name, address
Product inquiries, A/S inquiries, other inquiries, product improvement suggestions, quote inquiries, complaint reports [Required information] ID, inquiry type, subject, content, phone number
[Optional information] Selected product
Schedule a remote support consultation [Required information] ID, consultation type, phone number, cell phone number (CI/DI), carrier information, email address, consultation content, current time, consultation appointment time
[Optional information] Name, product information, workplace information
Request a catalog [Required information] ID, inquiry type, subject, content, address, catalog type
[Optional information] Product selection
Download the archive [Required Information] ID
4. How We Collect Personal Data

FAMECS obtains your consent before collecting personal data and may automatically collect data such as your IP address, cookies, and device information while you use the website and services.

5. Personal Information Processing and Retention Period

Personal information will be promptly destroyed once its intended purpose has been fulfilled, but may be retained for a specified period in accordance with applicable laws.

  • Transaction history and supporting documents: Retained as required by applicable laws and regulations, including the National Taxation Act
  • Records of consumer complaints or disputes: 3 years
  • Event information: 1 year in accordance with internal policies
6. Outsourcing of Personal Data Processing

FAMECS outsources certain tasks to external companies for service provision, and we oversee and regulate their operations to ensure secure processing of personal data.

  • ① Outsourcers and outsourced work
    Data controllers Outsourcing Purpose and Content Consignment items Retention and Usage Period
    NICE Assessment Information㈜ Real name verification, identity verification Member ID, mobile phone number (CI/DI), carrier information Retained and used until the purpose is fulfilled
    Dow Technology Send automated emails Member ID, email address Retained and used until the purpose is fulfilled
  • ② Transfer of Personal Information

    - FAMECS does not transfer personal information outside the country.

7. Provision of Personal Information to Third Parties

As a general rule, FAMECS does not provide your personal information to third parties, except as required by law or with prior consent.

8. Disposal of Personal Information

Once its intended purpose has been fulfilled, personal information is securely destroyed in compliance with applicable laws and internal policies.

  • Paper printouts: Destroyed by burning or shredding.
  • Electronic files: Deleted by irreversible means (overwriting, etc.)
  • Masking and other techniques used for partial destruction.
9. Data Subject Rights and How to Exercise Them

The customer may exercise the following rights as the information subject

You may request access to, correction of, deletion of, or suspension of processing for your personal information. For specific methods and procedures, please refer to the detailed information on the homepage or contact the designated personal information protection officer below.

10. Protecting the Privacy of Children Under 14

FAMECS generally does not collect personal information from children under the age of 14, except when necessary and with the consent of their legal representative.

11.Measures to Ensure the Security of Personal Information

FAMECS has multiple safeguards in place to protect your personal information.

  • Technical measures: Access rights management, technical security measures (encryption, antivirus, intrusion prevention, etc.).
  • Physical measures: Access control to computer rooms, data centers, etc.
12. Collection of Personal Information Through Cookies

FAMECS uses cookies to enhance user experience and improve services, and you can adjust your cookie settings in your browser.

You can choose to accept all cookies, confirm each time a cookie is saved, or refuse to save all cookies by selecting the options in your web browser.

- How to reject cookie settings

  • Internet Explorer: Tools menu at the top of your web browser > Internet Options > Privacy > Settings
  • Chrome: Settings menu on the right side of your web browser > Show advanced settings at the bottom of the screen > Privacy content settings button > Cookies.
13. Transmission of Advertising Information

FAMECS will not send commercial information for profit without your prior consent.

14. Privacy Officer, Privacy Manager, and Website Administrator
Privacy Officer Privacy Manager Privacy Officer Website admin
Name : Baekcheol Yang
Job Title : Head of Administration
Name Song Myung Kwon
Job Title : General Manager of Business Support
Full Name Son Sung
Job Title : Human Resources
Full Name Kim Jeong Dae
Job Title : System Manager
Tel : 055-388-9490
Email : info@famecs.co.kr
15. Personal Information Access Requests and Rights Infringement Remedy Organizations
Relevant Organizations Phone number / website
Korea Internet & Security Agency Personal Information Infringement Report Center 118, http://privacy.kisa.or.kr
Privacy Commissioner 118, www.pipc.go.kr
Information Security Mark Certification Council 02-550-9531~2, www.eprivacy.or.kr
Advanced Criminal Investigation Division, Supreme Prosecutor's Office 02-3480-2000, www.spo.go.kr
National Police Agency Cyber Safety Bureau 182, http://cyberbureau.police.go.kr
Cyber Police Agency 182, www.police.go.kr
16. Notice of Changes to the Privacy Policy

This policy was originally established on April 1, 2019, and was last revised and implemented on May 20, 2025.

Changes to laws and internal policies will be announced at least 7 days in advance, and user consent will be obtained if necessary.

Privacy Policy Version : V1.2

Effective Date : May 20, 2025

See the previous personal information handling policy : V1.1

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