FAMECS 스킵네비게이션

Member Services

Privacy Policy

인쇄

1. General Principles

FAMECS complies with applicable laws and regulations, including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, and establishes and adheres to the following privacy policy to protect users' privacy and rights. This policy will be announced via a notice on the FAMECS homepage. (http://www.famecs.com), and any changes will be announced in advance.

2. Purposes of Personal Data Processing

FAMECS uses the personal data it collects for the following purposes

  • Providing services and managing members
  • Responding to customer inquiries and support requests
  • Marketing and event-related communications
  • To comply with laws and company policies
3. Personal Data We Process

The following personal information is collected for membership and service usage, and passwords are securely encrypted (hashed) and stored.

Service name Personal information we collect
Sign up [Required information] Username, password, email, mobile phone number (CI/DI), carrier information
[Optional information] Name, company name, department name, address
Product inquiries, A/S inquiries, other inquiries, product improvement suggestions, quote inquiries, complaint reports [Required information] ID, inquiry type, subject, content, phone number
[Optional information] Selected product
Schedule a remote support consultation [Required information] ID, consultation type, phone number, cell phone number (CI/DI), carrier information, email address, consultation content, current time, consultation appointment time
[Optional information] Name, product information, workplace information
Request a catalog [Required information] ID, inquiry type, subject, content, address, catalog type
[Optional information] Product selection
Download the archive [Required Information] ID
4. How We Collect Personal Data

FAMECS obtains your consent before collecting personal data and may automatically collect data such as your IP address, cookies, and device information while you use the website and services.

5. Personal Information Processing and Retention Period

Personal information will be promptly destroyed once its intended purpose has been fulfilled, but may be retained for a specified period in accordance with applicable laws.

  • Transaction history and supporting documents: Retained as required by applicable laws and regulations, including the National Taxation Act
  • Records of consumer complaints or disputes: 3 years
  • Event information: 1 year in accordance with internal policies
6. Outsourcing of Personal Data Processing

FAMECS outsources certain tasks to external companies for service provision, and we oversee and regulate their operations to ensure secure processing of personal data.

  • ① Outsourcers and outsourced work
    Data controllers Outsourcing Purpose and Content Consignment items Retention and Usage Period
    NICE Assessment Information㈜ Real name verification, identity verification Member ID, mobile phone number (CI/DI), carrier information Retained and used until the purpose is fulfilled
    Dow Technology Send automated emails Member ID, email address Retained and used until the purpose is fulfilled
  • ② Transfer of Personal Information

    - FAMECS does not transfer personal information outside the country.

7. Provision of Personal Information to Third Parties

As a general rule, FAMECS does not provide your personal information to third parties, except as required by law or with prior consent.

8. Disposal of Personal Information

Once its intended purpose has been fulfilled, personal information is securely destroyed in compliance with applicable laws and internal policies.

  • Paper printouts: Destroyed by burning or shredding.
  • Electronic files: Deleted by irreversible means (overwriting, etc.)
  • Masking and other techniques used for partial destruction.
9. Data Subject Rights and How to Exercise Them

The customer may exercise the following rights as the information subject

You may request access to, correction of, deletion of, or suspension of processing for your personal information. For specific methods and procedures, please refer to the detailed information on the homepage or contact the designated personal information protection officer below.

10. Protecting the Privacy of Children Under 14

FAMECS generally does not collect personal information from children under the age of 14, except when necessary and with the consent of their legal representative.

11.Measures to Ensure the Security of Personal Information

FAMECS has multiple safeguards in place to protect your personal information.

  • Technical measures: Access rights management, technical security measures (encryption, antivirus, intrusion prevention, etc.).
  • Physical measures: Access control to computer rooms, data centers, etc.
12. Collection of Personal Information Through Cookies

FAMECS uses cookies to enhance user experience and improve services, and you can adjust your cookie settings in your browser.

You can choose to accept all cookies, confirm each time a cookie is saved, or refuse to save all cookies by selecting the options in your web browser.

- How to reject cookie settings

  • Internet Explorer: Tools menu at the top of your web browser > Internet Options > Privacy > Settings
  • Chrome: Settings menu on the right side of your web browser > Show advanced settings at the bottom of the screen > Privacy content settings button > Cookies.
13. Transmission of Advertising Information

FAMECS will not send commercial information for profit without your prior consent.

14. Privacy Officer, Privacy Manager, and Website Administrator
Privacy Officer Privacy Manager Privacy Officer Website admin
Name : Baekcheol Yang
Job Title : Head of Administration
Name Song Myung Kwon
Job Title : General Manager of Business Support
Full Name Son Sung
Job Title : Human Resources
Full Name Kim Jeong Dae
Job Title : System Manager
Tel : 055-388-9490
Email : info@famecs.co.kr
15. Personal Information Access Requests and Rights Infringement Remedy Organizations
Relevant Organizations Phone number / website
Korea Internet & Security Agency Personal Information Infringement Report Center 118, http://privacy.kisa.or.kr
Privacy Commissioner 118, www.pipc.go.kr
Information Security Mark Certification Council 02-550-9531~2, www.eprivacy.or.kr
Advanced Criminal Investigation Division, Supreme Prosecutor's Office 02-3480-2000, www.spo.go.kr
National Police Agency Cyber Safety Bureau 182, http://cyberbureau.police.go.kr
Cyber Police Agency 182, www.police.go.kr
16. Notice of Changes to the Privacy Policy

This policy was originally established on April 1, 2019, and was last revised and implemented on May 20, 2025.

Changes to laws and internal policies will be announced at least 7 days in advance, and user consent will be obtained if necessary.

Privacy Policy Version : V1.2

Effective Date : May 20, 2025

See the previous personal information handling policy : V1.1

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